Customer Service Officer Job at TopHire Africa

TopHire Africa is a timeless and innovative HR-Consulting Service provider that's geared towards delivering recruitment and training of qualitative verified talent.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess relevant qualifications with experience.
• Candidate should be someone who has worked in Shipping / Logistic industry.

Salary
N250,000 - N280,000 Monthly.

Method of Application
Interested and qualified candidates should send CV to: tophireafrica@gmail.com using the Job Position as the subject of the mail