Customer Service Officer Job at Winco Foam Industries Limited

Winco Foam Industries Limited is a wholly indigenous private limited company incorporated on March 18th 1983. The company since 1978 has been operating in Nigeria as one of the leading commercial organizations involved in so many activities including foam manufacturing and trading activities.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full Time

Responsibilities

• Following up with customers to ensure resolution
• Provide customers with company’s product information.
• Prepare product or service reports by collecting and analyzing customer information
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Identifying and assessing customers’ needs to achieve satisfaction
• Escalating complex requests through appropriate channels
• Keep records of customer interactions, process customer accounts and file documents.

Requirements and Experience

• Minimum of a B.Sc in any Social Sciences or related discipline
• Minimum of 3 years experience as a Customer Service officer
• Professional Certification is an added advantage.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: jobs@wincofoam.com using the Job Title as the subject of the email