Customer Service Officer Job at Work Dey HR Services

Work Dey HR Services offers a wide range of HR Consulting Services to Organizations and Individuals. We match Suitable and employable applicants to Genuine Vacancies in Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time


Job Summary

  • We are currently seeking a Customer Service Representative for a Logistics Company whose functional areas of responsibilities could include, but are not limited to, Customer Relations, Coordination of distribution or dispatching, inbound / outbound customs requirements and procedures as well as contacting suppliers for documentation and notifications to customers.

Job Duties

  • Schedule outbound and inbound shipments.
  • Provide input and complete freight bills.
  • Assist with the communications with carriers when issues arise.
  • Organize pick-up schedules as applicable for cargo.
  • Request Bills of lading from shipping lines.
  • Scan and upload invoices, shipping documentation, as part of company guidelines.
  • Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.
  • Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.
  • Provide customer statistics regarding shipments via email or through verbal transmission.
  • Compile and submit accurate, regular and timely reports as requested.
  • Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
  • Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.
  • Keep communication flowing with customer on a daily basis to ensure the highest customer service.
  • Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
  • Report and document any irregularities to Supervisor immediately.

Education, Experience & Skills Required

  • B.Sc, HND or equivalent with at least 2 years of experience in the field or in a related area. Familiar with a variety of field’s concepts, practices, and procedures.
  • Computer Literacy
  • Great Customer Service Skills
  • People Management skills.

Remuneration
N70,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: career.wsl@gmail.com using the Job Position as the subject of the email.




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