Customer Service Officer Job at Zedcrest Capital

Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Employment type: Full-time
Workplace Type: Onsite

Job Summary

• Zedvance Finance Limited is looking for a Customer Service Officer to join their team.
• The Customer Service Officer will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction.
• The ideal candidate should have excellent communication and interpersonal skills, be able to work in a fast-paced environment and be customer-focused. 

Job Responsibilities

• Responding to customer inquiries via phone, email, and social media platforms. 
• Providing accurate and timely information to customers regarding their accounts, products, and services. 
• Resolving customer complaints and concerns in a timely and professional manner. 
• Collaborating with other departments to ensure timely resolution of customer issues. 
• Staying up-to-date with product and service knowledge in order to provide accurate information to customers. 
• Maintaining a high level of customer satisfaction through effective communication and problem-solving. 
• Escalating complex issues to the appropriate department for resolution. 
• Maintaining accurate records of customer interactions and transactions. 
• Assisting in the development and implementation of customer service policies and procedures. 
• Performing other duties as assigned. 

Qualifications and Requirements

• Bachelor's Degree in any relevant field. 
• Minimum of 2 years of customer service experience. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving and decision-making abilities. 
• Ability to work in a fast-paced environment and multitask. 
• Knowledge of customer service principles and practices. 
• Familiarity with CRM systems and Microsoft Office suite. 
• Strong attention to detail and accuracy. 
• Ability to work independently and as part of a team. 
• Good time management skills and ability to prioritize tasks.