Customer Service / Online Marketer Job at Tekra Global Concepts Limited

Tekra Global Concepts Limited is an indigenous company in Nigeria. We aim at setting the standard of excellence in car rental services, with the sole purpose of providing our clients comfortable and safe transport services on corporate and individual request.

At Tekra Global Concepts limited we bring together people of high-calibre talent. We work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors.

We are recruiting to fill the position below:

Job Position: Customer Service / Online Marketer
Job Location: Abuja (FCT)
Employment Type: Full-time

Duties

• Ensure the smooth running of the customer service/administrative department
• Handle complaints from customers and escalate to a higher authority if necessary
• Meeting with other managers to discuss possible improvements to customer service
• Dispatch drivers for services
• Ensure brand presence on relevant sites online
• Communicate courteously with customers by telephone, email, letter and face to face
• Ensure that the needs of customers are being satisfied
• Carry out feedback of all services used and document
• Make cold calls to confirmed potential clients
• Find ways to measure customer satisfaction and improve services;
• Prepare interesting and educative content that could be put on social media sites
• Keep ahead of industry’s development and suggest best practices to areas of improvement

Administrative Role:

• Maintain an up-to-date database of clients
• Keep accurate records of discussions or correspondence with customers
• Keep detailed records of services carried out
• Ensure that personnel  files are properly maintained and kept confidential
• Maintain an up-to-date database of all office expenditure: petty cash, major expense etc
• Maintain an up-to-date database of all income received
• Adhere to manage the approved budget
• Submit all reports to supervisor as at when due.

Requirement

• Possess relevant qualifications and experience.

Method of Application
Interested and qualified candidates should forward their CV to: info@tekraglobalconcepts.com using the job position as the subject of the mail.