Customer Service & Operations Lead Job at Teamace Limited

Teamace Limited - Our client, a leading Nutrition and Lifestyle company, is recruiting to fill the position below:

Job Position: Customer Service & Operations Lead
Job Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• As our Customer Service & Operations Lead, you will be responsible for ensuring customers receive outstanding service while managing order fulfillment and operational efficiency. 
• This person will be the first point of contact for customers and will oversee the seamless execution of our processes.

Responsibilities

• Handle incoming calls and customer inquiries with professionalism and warmth.
• Manage order processing, tracking, and timely delivery to customers.
• Ensure all customer concerns, complaints, and feedback are addressed efficiently.
• Maintain smooth operational workflows, ensuring minimal delays or issues.

Requirements

• Minimum of 3 years of experience in a similar role.
• Customer-focused with strong problem-solving skills.
• Tech-savvy and familiar with CRM tools or order management systems.
• Strong attention to detail and process optimization skills.

Salary
N200,000 - N300,000 Monthly.