Customer Service Personnel

Enil Tnorf Eagle - We’re an integrated Print Deployment Agency whose roots lie in creative and brand development. Almost a decade of having close-up conversations with our clients’ target audiences has given us hugely valuable insight into the way people wish to interact with brands-not only face-to- face but across a range of channels.

We are recruiting to fill the position below:

Job Position: Customer Service Personnel

Location: Lagos

Main Job Tasks and Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken

Deadline
31st March, 2017.