Customer Service Personnel Job at Think Axis Limited
Think Axis Limited - An IT / Real Estate company based in Nigeria is recruiting to fill the position below:
Job Position: Customer Service Personnel
Job Location: Lekki, Lagos
Employment Type: Full-time
Details
- We are looking to hire an experienced Customer Service Personnel, to be responsible for engaging with customers.
Responsibilities
- Give report daily operations and submit a weekly and monthly report of activities and enquires.
- Develop and manage the company's Databases.
- Send out periodic marketing information to prospects (emails, SMS blasts, newsletters, etc)
- You should be able to deal with complaints and give accurate information
- Update clients on work progress.
- Coordinating with other departments to obtain updated client/prospect information to create new files and/or update old files.
- Responsible for filing and documentation of all client files and correspondences
- Responsible for responding to inquiries, complaints from customers on the CRM email platform and telephone line
- Record every inquiry and complaint by customers (old and new)
- Proper documentation of all client's correspondences, receipts, title documents, letters etc
- Responsible for timely requesting of receipts of payments and commissions.
- Responsible for sending client's receipts, payment reminders, congratulatory messages on full payments, etc
- Aid in the implementation and set up of approved Sales activities.
- Generate new leads using marketing platforms and encourage repeat business from an existing database
- Take up other duties as assigned.
Requirements
- Related degree in Customer Service, Public Administration or International Relations.
- A minimum of 2 years’ experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Female applicants only.
- Polite, Honest, and Maintain a positive attitude focused on customer satisfaction.
Method of Application
Interested and qualified candidates should send their CV to: thinkaxis2018@gmail.com using the Job Title as the subject of the email.
Similar Jobs
- Customer Success Associate Job at Nomba
- Customer Success Associate Job at Human-Aware Real-Time Solutions Limited
- Customer Care Representative Job at Zen Magazine
- Waiter / Cashier Job at Protea Hotels
- Cashier and Sales Officer Job at Dezigntees.ng
- Call Centre Recovery Agent Job at Lighting Finance Technology Nigeria Limited
- Customer Service Agent (Loan Recovery) Job at Lighting Finance Technology Nigeria Limited
- Ongoing Recruitment at Dreams by DV8 Hotel
- Job Openings at Solace Tourism and Hospitality
- Customer Care Officer Job in Lagos