Customer Service / Policy Account Advisor Job at Leadway Assurance Company Limited

Leadway Assurance Company Limited was founded in 1970. Sir (Dr.) Hassan O. Odukale, (KJW, D.Sc., FCIIN). It has a checkered history of being a company with close attention to relationships, having started operations as a direct motor insurance company. Soon the relationship developed to a stage where it has established a deep relationship with the brokers’ network in Nigeria, enjoying 80% of its current business from this source.

We are recruiting to fill the position below:

Job Position: Customer Service / Policy Account Advisor
Job Location: Lagos
Employment Type: Full time

Responsibilities

• Maintaining a positive and professional attitude towards clients at all times.
• Handle complaints, and provide appropriate solutions and alternatives within the time limits.
• We are responding promptly to queries.
• We are communicating with clients through various channels.
• Process forms, orders, requests, and applications.
• Providing feedback on the efficiency of the customer service process.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Resolving complaints.
• Ensure to attend to client queries and report daily input of queries
• Respond to client calls and reply immediately with query feedback notes
• Do follow up with clients, and consultation.

Minimum Educational Requirements

• Candidates should possess OND / HND / B.Sc / M.Sc Degrees with relevant work experience.

Method of Application
Interested and qualified candidates should send their CV to: h-elelegwu@leadway-group.com and harrisonloveone@gmail.com using the Job Position as the subject of the mail.