Customer Service / Quality Control Person Job at 1001 Luxe Rentals

1001 Luxe Rentals is anevent furniture rental company based in Lagos, Nigeria, specializing in luxury and rustic furniture for events and parties, including sofas, cocktail sets, tables, and chairs.

We are recruiting to fill the position below:

Job Position: Customer Service / Quality Control Person

Job Location: Lagos
Employment Type: Full-time

Responsiblities
Customer Service:

• Respond promptly and professionally to customer inquiries via phone, email, or social media.
• Manage orders, complaints, and feedback efficiently to ensure a positive customer experience.
• Keep accurate records of customer interactions and transactions.
• Build and maintain strong customer relationships to encourage repeat business.
• Collaborate with the marketing team to improve service delivery based on customer insights.

Quality Control:

• Inspect products at different stages of production to ensure they meet quality standards.
• Monitor packaging, labeling, and storage conditions to maintain product integrity.
• Document quality checks and report deviations or issues to the production team.
• Assist in developing and enforcing standard operating procedures (SOPs).
• Recommend improvements to enhance product quality and reduce waste or errors.

Reporting & Coordination:

• Prepare daily/weekly reports on customer feedback and quality issues.
• Coordinate between production and sales to ensure timely resolution of product or service issues.
• Support management in implementing customer satisfaction and quality improvement initiatives.

Qualifications

• Interested candidates should possess an HND / OND / Bachelor`s Degree with 1 - 2 years of work experience.

Method of Application 
Interested and qualified candidates should send their CV to: chisomukeje@gmail.com using the Job Position as the subject of the email.