Customer Service Representative (Backend) Job at West Africa Vocational Education (WAVE)

WAVE is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Backend)

Job Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• We seek a detail-oriented and efficient Backend Customer Service Representative to join our team.
• The ideal candidate will handle customer interactions primarily through phone calls, emails, and online platforms.
• As a backend CSR, you will resolve customer inquiries and issues promptly and efficiently, providing an excellent customer experience.

Responsibilities

• Manage incoming customer inquiries and complaints via phone, email, and online platforms.
• Provide accurate information regarding menu items, promotions, and restaurant services.
• Process customer orders, ensuring accuracy and timely communication with the kitchen staff.
• Coordinate with the front-of-house and kitchen teams to ensure smooth operations and customer satisfaction.
• Monitor and manage online reservations and delivery orders.
• Handle customer complaints, providing appropriate solutions and following up to ensure resolution.
• Maintain records of customer interactions and transactions.
• Assist with administrative tasks, such as updating customer databases and preparing reports.
• Collect and report customer feedback to management for continuous improvement.
• Promote and upsell special menu items and promotions through various communication channels.

Requirements

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software and online platforms.
• Ability to work flexible hours, including weekends and holidays.
• Minimum of HND

Working Hours:

• 6 days a week, 07:45 am - 06:00 pm

Salary
N80,000 - N85,000 / month

Method of Application
Interested and qualified candidates should send their CV to: recruitments@waveacademies.org using the Job Position as the subject of the mail.