Customer Service Representative (CSR) Job at Devbrands

Devbrands is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Representative (CSR)
Job Location: Lagos Mainland, Lagos 

Responsibilities

• Manage incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND, OND or First Degree in Mass Communication or related field
• Gender: FEMALES only.

Advantage:

• Good knowledge of digital marketing
• +1 year work experience
• Healthy following on social media.

Method of Application
Interested and qualified candidates should send their Applications to: career@devbrands.ng using the Job Title as the subject of the mail.