Customer Service Representative (French) Recruitment at Binance

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (French)

Job Location: Remote
Job type: Full-time
Department: Customer Support

Description

• Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
• We are looking for an experienced Customer Support representatives to set up and expand our customer support operations.
• Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
• Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
• The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  
• Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. 
• They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
• Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities

• Handle high amounts of live chat and incoming emails
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information 
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers.

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus
• Fluent in English and French
• Willing to work weekends and irregular hours which will include night shifts.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire.