Customer Service Representative Job at Boomkit

Boomkit gives Nigerian/African artists access to all the resources they need to succeed as independent artists, from free digital distribution to full professional marketing services and result-proven tools for the complete management of their careers.

We enable artists to maintain full ownership of their master recording rights while introducing them to millions of new fans worldwide through our marketing services. Qualified artists can also access "GoomMe” our artist advance fund.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ogudu, Lagos
Job Type: Full time

Job Description

• We are looking for a Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service to our clients.
• As the first point of contact, you will have the opportunity to make a positive impact on our client’s experiences, ensuring their satisfaction and loyalty.
• You will work in a friendly but fast-paced environment where each day poses a new exciting challenge.
• We are looking for someone who is a quick learner, has excellent communication skills, and is willing to go above and beyond to ensure our clients are happy.

Responsibilities

• Providing exceptional customer service by answering questions and concerns via phone, email, and chat support
• Handling and resolving customer complaints and issues in a timely and professional manner
• Collaborating with other departments to resolve customer issues
• Maintaining a positive and friendly attitude with clients
• Keeping accurate records of customer interactions, transactions, comments, and complaints
• Identifying opportunities to up-sell or introduce Boomkit products to customers
• Meeting customer service levels and metrics as outlined by the company

Requirements

• 1-2 years of experience in customer service
• Excellent communication skills, both written and verbal
• Ability to handle difficult situations in a professional and empathetic manner
• Ability to multitask and work well under pressure
• Strong problem-solving and analytical skills
• A positive and friendly attitude with a passion for helping customers.