Customer Service Representative Job at Cavine Ventures Limited

Cavine Ventures Limited is a firm of highly versatile & renowned Human Resources, Organisational Development and Management consultants, with a team of over thirty employees across Nigeria. We have a comprehensive understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop Universal HR solutions, system, processes and structures required to develop and effectively drive our clients' corporate strategies.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• OND / HND / B.Sc educational qualification in any relevant field.
• At least 3 years of work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV to: info.cavineventuresltd@gmail.com using the Job position as the subject of the mail.