Customer Service Representative Job at Chef Eros & Co

Chef Eros & Co is the story of an African Hut built on a Mountain of Dreams. With five brands and counting, we have been able to constantly deliver an unforgettable culinary experience and we are here for the long haul. We are a certified food brand that is fully integrated in cooking, baking, mixology, shopping and catering through subsidiaries that bear the needs of their target audience in mind. We are a true touch of Nigerian Luxury. At Chef Eros and Co, we have a reputation that precedes us - one of efficiency and credibility to our numerous customers. Attaining and maintaining this pace has given us recognition to individuals, both private and public sectors of companies and our local community.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Chef Eros & Co is looking to hire an experienced and competent Customer Representative.
• Responsibilities include greeting of customers, taking orders, providing detailed information on menus, working with the back of house to get the order done on time, helping customers with complaints and questions and giving customers information about products and services.

Job Responsibilities

• Providing excellent customer service to ensure satisfaction
• Up-sell additional products when appropriate
• Communicate order details to the Kitchen Staff
• Follow all relevant health department regulations
• Making menu recommendations, answering questions and sharing additional information to customers
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Provide excellent customer service to guests.

Job Requirements

• Interested candidates should possess relevant qualifications with at least 2 years of relevant work experience.
• Proven work experience
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit.
• Candidates must have worked as a customer service representative in the hospitality and food industry and must be living close to the location of the business.

Salary
N50,000 - N60,000 Monthly.

Method of Application
Interested and qualified candidates should forward their CV to: humancapitalmgt@cheferos.co using the Job position as the subject of the email.