Customer Service Representative Job at Chef Eros & Co

Chef Eros & Co is a certified food brand that is fully integrated in cooking, baking, mixology, shopping and catering through subsidiaries that bear the needs of their target audience in mind. We are a true touch of Nigerian Luxury.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess an OND / HND / B.Sc Degree with 2 - 4 years of relevant work experience.

He/She must have:

• Problem-Solving Skills
• Clear Communication
• Friendly Attitude
• Empathy
• Business Acumen
• Product/Service Knowledge
• Product/Service Knowledge
• Strong Time Management.
• Ability to work under pressure.
• Effective use of polite phrase and know how to seal order.

Salary
N50,000 - N60,000 Monthly.

Method of Application
Interested and qualified candidates should forward their CV to: humancapitalmgt@cheferos.co using the Job Position as the subject of the email.
Or
Submit in person to Chef Eros & Co on Thusdays by 10am at:
14B, Kafayat Abdulrazaq Street,
Off Fola Osibo Road, Lekki Phase 1,
Lagos State.

Note: Interested candidate must live close to Lekki Phase 1 or Island.