Customer Service Representative Job at Cilla Prime Workforce Services

Cilla Prime Workforce Services, the sister company of the Nirvana Synergy company in charge of in-house recruitment, is recruiting to fill the position below for our cosmetics brand:

Job Position: Customer Service Representative

Job Location: Okota, Lagos
Employment Type: Full-time
Reports To: The supervisor

Job Overview

• The Customer service representative will help customers with complaints and questions provide product & service information, process orders and returns with accuracy and efficiency.

Responsibilities and Duties

• Processing and closing sales and transactions satisfactorily
• Answering questions about company’s product and services
• Collecting. Identifying and analyzing customer feedback and complaints
• Following up with prospective and current customers on their use of our products in order to retain them
• Developing and documenting knowledge into helpful content
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Meeting personal/customer service teamsales targets and call handling quotas.

Job Requirements

• Must have at least OND
• Must have at least 2 years’ experience as a customer service representative
• Must be a good team player, possess good character traits and personality
• Must have the ability to multi-task, prioritize, and manage time effectively
• Must have customer orientation and ability to adapt/respond to different types of characters
• Must have excellent communication and presentation skills
• Must live within Okota/Ago/Isolo and environs.

Salary

• N50,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: jobs@nirvanasynergy.com using the Job position as the subject of the mail.