Customer Service Representative Job at Customer Service Representative

Lonadek Exploration and Production Limited provides specialized Engineering IT solutions and support to, but not limited to, the oil and gas industry. We apply multi-discipline skills and innovative ideas.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ketu, Lagos
Employment Type: Full-time

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, (OND, HND, B.Sc), general Education Degree or its equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Method of Application
Interested and qualified candidates should send their CV to: Hrfemi.Lonadek@gmail.com cc: ddsunlola.hrfemi@gmail.com using the Job position as the subject of the mail.

Note: Applicants must reside in Lagos or be available in Lagos for interviews.