Customer Service Representative Job at Emtill Solutions Nigeria Limited
Emtill Solutions Nigeria Limited, a Call Centre company, is recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Ogba, Lagos
Employment Type: Full Time
Responsibilities
- Respond promptly and effectively to incoming customer enquiries through our various channels including - phone, email, live chats or social media
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Receive and manage all product and services complaints by clarifying the customer's complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
- Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
- Follow-up on customer complaints to ensure timely resolution
- Provide product and service information to customers
- Build & develop customer relationships
- Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
- On-time response to requests from the Management team Achievement of individual KPIs (FCR, Acceptance Rate, CSAT Score, Avg. Response Time, Quality Assessment of chats and calls) per departmental target set.
- Monthly reporting on KPI and customer complaints to Management.
Requirements
- OND minimum.
- Must have completed NYSC for those with First Degree.
- Good communication skills
- Previous job experience in customer support
- Willing to learn and develop
- Proximity to the office location is highly priotized.
Salary
N80,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV to: eniola.oloruntoba@emtill.com using the Job Position as subject of th email.
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