Customer Service Representative Job at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields. Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Port Harcourt, Lagos
Employment Type: Full-time

Key Responsibilities

• Greet customers warmly and professionally, both in-person and online.
• Answer customer inquiries and provide accurate information about our menu, services, and promotions.
• Manage online ordering platforms, ensuring orders are processed promptly and accurately.
• Respond to online inquiries and reviews in a timely and professional manner.
• Assist with updating online menus and promotion
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Ensure that customer orders are processed accurately and efficiently.
• Maintain a positive and friendly demeanor at all times
• Collaborate with other team members to ensure a smooth and efficient operation.
• Assist with various restaurant tasks as needed, such as cleaning and food preparation.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using computers and online platforms.
• Previous experience in customer service or hospitality is preferred but not required.

Salary
N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CVs to: hr@eandg.com.ng and copy: eandg.tprecruiters@gmail.com using "Customer Service Representative- Gbagada" as the subject of the mail.