Customer Service Representative Job at First KBZ Nigeria Limited

First KBZ Nigeria Limited - We are committed to helping you improve operational efficiency, provide a better customer experience with modern technology services available from around the world. Our skilled staff, combined with years of experience is guaranteed to provide what you need.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time

Overview

• We are seeking a professional and customer-focused Customer Service Representative to support our operations and maintain high service standards.
• The ideal candidate will support customer interactions, manage inquiries, and ensure timely resolution of issues while maintaining the company’s service standards.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other approved channels
• Provide accurate information on products, services, orders, and general company processes
• Log, track, and escalate customer complaints or issues where necessary
• Maintain proper documentation of customer interactions and resolutions
• Support internal teams by relaying customer feedback and service-related concerns
• Uphold company policies, service standards, and confidentiality requirements.

Requirements

• Prior experience in a customer service or administrative support role is an advantage
• Strong verbal and written communication skills
• Good interpersonal skills and a customer-oriented approach
• Ability to work under minimal supervision and within defined timelines
• Proficiency in basic computer applications (email, spreadsheets)
• Professional attitude, reliability, and attention to detail.

Method of Application
Interested and qualified candidates should send their CV to: careers@firstkbzltd.com using “Customer Service Representative” as the subject of the mail.

Note: Only shortlisted candidates will be contacted.