Customer Service Representative Job at Fish & Farms Integrated Resource Limited

Fish & Farms Integrated Resource Limited is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Representative

Job Location: Nigeria

Job Brief

• We are hiring a Customer Service Representative to manage customers queries and complaints.
• You will also be asked to process orders, modifications, and disseminate complains across a number of communication channels.
• To do well on the job, you need to be able to stay calm when customers are frustrated and have experience working with computers.

Job Description

• Answer customer questions promptly and accurately by phone, email or chat
• Determine customer needs for products and help customers understand them
• Inform customers of new product features
• Follow-up with customers to ensure their feedback is resolved
• Update our internal orders through helpful discussions with customers
• Monitor customer complaints on social media and provide assistance
• Share customer requirements and effective solutions with team members
• Collect customer feedback and share and interface with our product, sales and marketing teams.

Working Hours

• Working hours: 9:00 a.m. to 18:00 p.m., with a break from 12:00 to 13:00 p.m. If the employee is far from the company, the company can provide accommodation and the rent will be paid by the company.

Salary and Benefits

• The main composition is: Base Salary + Full Attendance + Commission Bonus!
• Comprehensive salary: NGN250,000 - NGN 300,000 (1-2 days of trial training, one month of internship, internship salary of 250,000NGN plus full attendance bonus.
• After regularization, base salary NGN300,000 plus full attendance bonus + commission bonus
• Double weekend off, holiday off, monthly reunion dinner, employee insurance, year-end bonus, 15 days annual leave, regular travel.
• Promotion mechanism, the company's priority internal promotion, excellent work has the opportunity for promotion.

Method of Application
Interested and qualified candidates should send their Applications to: jpl202274@gmail.com , gabrielmenalab@gmail.com using the Job Position as the subject of the email.

Note: For more information, WhatsApp: +2347043663990.