Customer Service Representative Job at Focal Points Ventures
Focal Points Ventures, a Construction and Project Company, is currently recruiting suitable candidates to fill the following positions below:
Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High School Diploma, general education degree or equivalent.
- 2 - 5 years of work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Method of Application
Interested and qualified candidates should send their CV to: focalpointsventures@gmail.com using the Job position as the subject of the email.
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