Customer Service Representative Job at GUO Transport Company Limited

GUO Transport Company Limited, a division of G.U Okeke & Sons Limited, is a household name in the logistics industry and one of the largest providers of intercity and interstate logistics serving more than 200 destinations across Nigeria and West Africa with a modern environmentally friendly fleet.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Umuahia, Abia
Employment Type: Full-time

Description 

• Provide exceptional service to our walk in customers. The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries and ensuring a seamless customer experience at our station.
• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics, services, pricing and delivery options.
• Answer customer inquiries related to parcel registration, collection, and general logistics process
• Collaborate with the other unit to resolve complex issues and provide feedback to improve service quality.
• Handle cash transactions accurately and securely issuing receipts and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with central processing station(CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• Facilitate the smooth and secure collection of parcels by verifying customer details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations
• Address and resolve customer concerns, issues or complaints promptly and professionally.
• Ensure compliance with company policies industry regulations and qualifying standards.
• Stay informed about updates in logistics processes and share relevant information with the team.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND in relevant fields with 1 - 3 years of work experience.