Customer Service Representative Job at Hinge Consulting

Hinge Consulting is a steadily advancing business Development firm focused on a multi-tiered approach on business consulting, career development, human resourcing and ICT services.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ikeja, Lagos
Employment Type: Internship

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess a Bachelor's Degree, HND, NCE / OND in a relevant field.  

Salary
N80,000 - N100,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@hingeconsulting.com.ng using the Job position as the subject of the mail.