Customer Service Representative Job at Inguest Global Partners Limited

Inguest Global Partners Limited is a Professional Service Consulting Firm and one of the fastest growing in Nigeria emerging as the Africa’s foremost People Consulting Firm.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Nigeria
Employment Type: Full-time

Job Functions

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Track and follow up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Identify and implement new process plans to improve customer support service.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide exceptional customer service.
• Greet and address customers in a friendly and respectful way.

Experience, Qualification and Required Skills

• Minimum of HND / B.Sc Degree from a reputable institution
• 1 year experience
• Must have completed NYSC.
• Not more than 28 years.
• The candidate must be very smart.
• Excellent communication skills (both written & oral).
• Good interpersonal skills.
• Professional, able to maintain confidentiality and ethical behavior.

Salary
N85,000 Monthly (gross).

Other Benefits:

• HMO, Pension, Group Life, 13th Month, and Annual Leave Allowance.

Method of Application
Interested and qualified candidates should forward their updated Curriculum Vitae (CV) to: jobs@igpl.com.ng using the Job position as the subject of the email.