Customer Service Representative Job at Intuit Automation Limited
Intuit Automation Limited - We at Intuit believe in the power of transformation. We streamlined a process for simplicity, to achieve digital transformation, increase service quality, improve service delivery and reduce cost of production.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time
Job Description
- The selected candidate will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
- Manage large amounts of incoming phone calls
- Meet personal / customer service team sales targets and call handling quotas
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Requirements
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma.
Salary
N50,000 - N100,000 Monthly.
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