Customer Service Representative Job at Kartel Energy
Kartel Energy, a leading solar energy company in Nigeria, is recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time
Job Description
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients.
Requirements
- Candidates should possess B.Eng Degrees with 2 - 4 years of relevant work experience.
Method of Application
Interested and qualified candidates should send their CV to: careers@skyvillelimited.com using the Job Position as the subject of the mail.
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