Customer Service Representative Job at Kloverharris Limited

Kloverharris Limited is a Human resource/IT Consulting company that provides high quality services to businesses across Africa. We pride ourselves in how well we assist organizations overcome challenges that bother on optimal performance by proffering a wide array of solutions through the use of deep IT expertise, industry- wide expertise and highly proficient tools.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a skilled Customer Service Representative who will be the first point of contact for our guests, responsible for providing top-tier service and assisting with any requests or concerns.
• This role requires a dynamic individual with a positive attitude, excellent communication skills, and a strong commitment to ensuring guest satisfaction.

Key Responsibilities

• Greet guests upon arrival with a friendly and professional demeanor.
• Check-in/check-out guests efficiently, ensuring all information is accurately entered into the system.
• Address guest inquiries, concerns, and requests promptly, either in person, via phone, or email.
• Provide information about hotel amenities, services, and local attractions.
• Handle reservations and bookings, including changes or cancellations, as needed.
• Maintain cleanliness and organization of the front desk area.
• Resolve guest complaints or issues with a focus on delivering timely solutions and ensuring guest satisfaction.
• Process payments and ensure proper billing procedures are followed.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Uphold hotel policies and procedures, ensuring compliance with safety and security standards.
• Assist with administrative tasks as needed, including answering phone calls, filing, and managing guest correspondence.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in customer service, preferably within the hospitality industry (hotel experience is a plus).
• Strong communication skills and a friendly, approachable demeanor.
• Ability to multitask and work well in a fast-paced environment.
• Basic computer skills and familiarity with hotel management software (preferred but not required).
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A team player who is dedicated to providing exceptional guest service.
• Flexibility to work nights, weekends, and holidays as needed.
• A fresh graduate/ A Corps members.

Method of Application
Interested and qualified candidates should send their CVs to: recruitment@kloverharris.com using the Job Position as the subject of the mail.