Customer Service Representative Job at Lady Biba

Lady Biba is a fashion brand that produces ready-to-wear corporate clothings. We are a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Okota, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Customer Success Representative to provide excellent customer service and meet sales quotas for our business.
• Candidates with strong communication skills who can make customers feel welcome with a skill of closing sales will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
• Ultimately, you will ensure that all customers that visit any of our social media platforms get prompt response to all their enquiries and are satisfied.

Responsibilities

• Respond to customers’ questions and concerns and provide answers or responses.
• Provide accurate information (e.g. product features, pricing and after-sales services).
• Conduct price and feature comparisons to facilitate purchasing.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
• Inform customers about discounts and special offers.
• Cross-sell products and Provide information about products and services.
• Provide excellent customer service (especially during peak times).
• Take orders, calculate charges, and process billing or payments.
• Provide customer feedback to your manager.
• Stay up-to-date with new products/services.

Requirements

• B.Sc in Marketing or related field is a plus.
• 2 - 5 years of proven work experience as a Customer Success Representative or similar role.
• Knowledge of social media platforms, especially instagram.
• Knowledge of the admin part of shopify and wordpress.
• Basic math skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Understanding of the retail sales process.
• Familiarity with consumer behavior principles.
• Knowledge of data entry using goggle sheets.
• Ability to perform in fast-paced environments.
• Must be living around Okota and environs.

Method of Application
Interested and qualified candidates should send their CV to: hr@ladybiba.com using the Job Position as the subject of the mail.