Customer Service Representative Job at Onyx Beauty Hub

Onyx Beauty Hub is a luxury hair brand that offer wholesale and retail of virgin hair and raw single donor hairs . We offer variety of hair textures, including straight, wavy and curly hairs. Our hairs are carefully sourced and selected from various donors in China,Vietnam,Laos, Cambodia, Philippines, India,Burma,Argentina

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Managelargeamounts of incoming phone calls and messages
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary

• N80,000 monthly

Method of Application
Interested and qualified candidates should send their CV to: johnsonsrecuiter@gmail.com using the Job Position as the subject of the mail.