Customer Service Representative Job at Porch Integrated Services Limited

Porch Integrated Services Limited is an indigenous real estate investment and Management Company, duly incorporated under the Nigerian constitutional Act of 1975 with RC1051539 in the year 2012 as a certified and a nationally recognized operator in Nigeria and has carried on the same business of real estate solely. Beyond our affordable shelter provision is a stronger sense of purpose for existence as a private corporate entity to help all of our highly esteemed clients, create wealth through our strategically certified schemes and products. To this end is the need for a proven track record of competence and wealth of experience in the sector which has constructively over the years, designed the formation of our capacity, technicality, core competence and the profound knowledge of the industry at our disposal.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Berger / Opic Isheri, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Provide accurate, valid and complete information by using the right methods/tools
• Meet customer service team targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts and file documents
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Engage with the sales team on marketing strategies and promotion plan
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

• A minimum of Bachelor's Degree in any discipline, OND may be considered with good sales experience
• 1 to 2 years of sales and customer service experience.
• Good communication, problem-solving and negotiation skills.
• Strong phone contact handling skills and active listening
• Familiarity with Microsoft Office Suites
• Ability to multi-task, prioritize, and manage time effectively
• Candidates within Berger, Opic and its environs are strongly encouraged to apply.
• Proven customer support experience or experience as a Client Service Representative.

Remuneration

• Salary.
• Commission on any sale made.
• Benefits.

Method of Application
Interested and qualified candidates should send their CV to: efe.hr@porch.ng using the Job Position as the subject of the