Customer Service Representative Job at R.A Think Design
R.A Think Design is Nigeria's foremost manufacturer of custom interior designs.R.A. Think Designis an Israeli-Nigerian Interior Design and Custom-made Furniture company that caters to commercial and residential projects.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Ketu, Lagos
Employment Type: Full-time
Job Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Ensure customer satisfaction and provide professional customer support.
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Job Requirements
- HND / B.Sc Holder.
- Minimum of 5 years of experience in customer supportor as a Client Service Representative.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
Method of Application
Interested and qualified candidates should send their CV to: admin@ra-nigeria.com using the Job Position as the subject of the mail.
Note: Only shortlisted candidates would be contacted.
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