Customer Service Representative Job at Resource Intermediaries Limited

Resource Intermediaries Limited (RIL) - Our Client, a Real Estate company is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ojoo, Ibadan, Oyo
Employment Type: Full-time

Job Description

• We are urgently in need of an expeirienced, and a professional Customer service Representative (CRM) . An experienced individual in same industry is an advantage.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Method of Application
Interested and qualified candidates should send their resumes to: vadisa@resourceintermediaries.org using the Job Position as the subject of the mail.

Note : Only those who stay in Ibadan, qualified and experience candidate will be enagaged. those around ojoo location is an added advantage.