Customer Service Representative Job at ResQ-X Limited

ResQ-X Limited - Our client, a reputable automotive company on Lagos Island, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki, Lagos
Employment Type: Full-time
Mode of Work: Hybrid (3 Days Onsite)

Job Summary

• The ideal candidate must have excellent communication and problem-solving skills, a customer-first mindset, and proficiency in basic computer applications, CRM, and service systems.

Key Responsibilities

• Act as first point of contact for customer inquiries via phone, in person, and online.
• Manage service bookings, follow-ups, and customer records using CRM tools.
• Provide accurate information on services, repairs, parts, and promotions.
• Resolve customer complaints and escalate unresolved issues as needed.
• Collaborate with sales, workshop, and technical teams for seamless service delivery.
• Support invoicing, payment processing, and administrative reporting.
• Conduct post-service follow-ups to ensure satisfaction and loyalty.

Requirements

• ND in Business Administration, Marketing, or related field (Bachelor’s an advantage).
• 2+ years of proven customer service experience (automotive/service industry preferred).
• Strong interpersonal, communication, and problem-solving skills.
• Proficiency in Microsoft Office and CRM/service management software.
• Ability to multitask, prioritize, and work under pressure.
• Professional, customer-focused attitude with strong organizational skills.
• Flexibility to work weekends or extended hours when required.

Salary
N150,000 Monthly.