Customer Service Representative Job at ShiptoNaija

ShiptoNaija is a freight forwarding company providing you affordable stress-free shipping to Nigeria from the USA as well as deliver cargo from Nigeria to USA. We offer an opportunity for Nigeria to have access to US online stores for their shopping while offering Nigerians resident in the US ways to connect to their loved ones by sending items using ShiptoNaija air freight to Nigeria. Our air Cargo to Nigeria from USA ships from our Houston office and Atlanta office.

Recognizing that companies require urgent shipment to make a difference in keeping a facility in operation or retaining customers for the future, our combination of expedited/express freight or air freight charter options can rescue most situations with our cost-effective services.
Whether you are shipping heavy item or a group of heavy machinery, pelletized or crated, we will evaluate your freight size and budget to assist you in the most appropriate aircraft selection for industrial machinery or a mobile hospital.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ajao, Lagos
Employment Type: Full-time

Job Summary

• We are hiring a Customer Service Representative with excellent communication skills and a great work ethic to manage customer queries and complaints ensuring they receive stress-free services/support and all their needs are met timely.
• To be successful in this role, you should be customer-focused, detail-oriented, and efficient.
• You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Candidates should possess a Bachelor's Degree in Arts, Social Sciences, or other related fields
• 1 - 2 years of proven customer support experience or experience as a Customer Service Representative
• Advanced computer literacy especially with the use of MS Excel, PowerPoint, Social media, Email marketing tools, and Database.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent telephone etiquette.

Method of Application
Interested and qualified candidates should send their CV to: ruth.n@shoptomydoor.com using the Job Position as the subject of the email.