Customer Service Representative Job at Superflux International Limited

Superflux International Limited - The high incidence of fake, forged and parallel cheques in the banking sector was the initial catalyst for the business philosophy of Superflux International Limited. Today, Superflux is the preferred supplier of cheques to major banks in Nigeria. We also provide secure and communication print solutions to a wide range of clients spanning the manufacturing, entertainment, education sectors as well as Government agencies in Nigeria and across several African countries

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Upsell and cross-sell products to increase revenue and enhance the customer experience.
• Provide product information, answer questions and address customers’ concerns.
• Make outbound calls to potential customers who have shown interest in our products.
• Close sales over the phone, achieving or exceeding monthly sales targets
• Maintain a positive and professional attitude, even in challenging situations.
• Resolve issues as they arise and ensure customer satisfaction.
• Assist customers promptly, addressing their needs, enquiries and concerns with professionalism and a friendly demeanor.
• Develop strong relationships with customers.
• Provides satisfactory response to customer’s request/enquiries on products.
• Gather and relay customer feedback to Management to improve product offerings and customer service.

Requirements

• Candidates should possess HND / B.Sc Degrees in Marketing or related fields with 2+ years of relevant work experience.
• Excellent sales and negotiation skills, with the ability to close sales and meet targets.
• Strong ethical and professional conduct when handling sensitive customer information.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Friendly and approachable demeanor with a genuine desire to assist customers.
• Basic computer skills, with experience in CRM software
•  Proven working experience as Customer Service Representative.

Method of Application
Interested and qualified candidates should send their Curriculum Vitae to: hr@superfluxnigeria.com using the Job Position as the subject of the mail.