Customer Service Representative Job at Surprise World NG

Surprise World NG is one of the leading surprise companies in Nigeria. We deliver breathtaking surprises and luxury gifts to your family, friends and loved ones. We also deliver corporate and branded gifts. We are known for our affordable luxury services. Our services include birthday surprise, marriage proposals, anniversaries, dinner dates , gift boxes, food trays and lots more.


We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Maryland, Lagos
Employment Type: Full-time
Time: 8:45 am - 5pm, Mondays to Friday, Saturday 9-3pm

Responsibilities

  • Manage incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Serves as a basic source of information to clients on style, format, materials, price and services available
  • Receives, sorts, prioritizes and processes orders for delivery
  • Assists in execution of surprises and decorations
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Assist in the planning and delivery of surprise and gift items.
  • Maintains the order of work area.

Qualifications

  • High School Diploma / Minimum of OND in any management course
  • Proven customer support experience or experience as a Client Service Representative
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Decoration/ party planning experience is a plus
  • Must be jovial and fun
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to learn new skills fast
  • Excellent verbal and written communication skills.

Salary Range
N30,000 - N50,000 / month

Method of Application
Interested and qualified candidates should send their CV to: surpriseworldng1@gmail.com using the Job Position as the subject of the mail.



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