Customer Service Representative Job at Uncle Stan's Foods

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Job Type: Full time

Job Description


  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Processing orders, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Forwarding accurate order to other branch to enable quick deliveries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Confirming payment before forwarding orders for processing.
  • Mastering the menu and price list in other to provide quick response to customers questions and to avoid unnecessary errors while drafting bills for customers.
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Strong phone contact handling skills and active listening.
  • Familiar with customer relationship management systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize and manage time effectively.
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers and other gadgets.
  • Experience working with customer support.

Method of Application
Interested and qualified candidates should send their Resume to: hrunclestansfoods@gmail.com using the Job Position as the subject of the email.