Customer Service Representative Job at Wiseki Technologies

Wiseki Technologies is a technology service provider that specializes in providing sustainable tech solutions across different business sectors.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ibadan, Oyo
Employment Type: Full-time


Job Description

  • Manage incoming messages and inquiries
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Refer advanced cases to management for resolution, providing background information as necessary

Job Requirements & Skills

  • Bachelor's Degree
  • 2 years of experience and above
  • Call center or customer service experience preferred
  • Flexibility to work different shifts (including evenings, weekends, or holidays)
  • Willingness to participate in training before hire and on-the job
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong analytical skills
  • Able to give and receive constructive criticism.
  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Basic knowledge of computer software and office systems
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
  • Familiarity with all of the services offered by the company.

Salary
N50,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: careers@wiseki.com and copy: eniola@wiseki.com using the Job Position as the subject of the mail.




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