Customer Service Representative Job at Yarkam Limited

Yarkam is your complete one-stop-shop for logistics, supply chain and international freight management, from warehousing, stock management and distribution to specialist packing and product handling, Shipping by sea, air or road to any destination around the world. Yarkam has a long history of supporting clients across the world. We’ve been delivering product handling and freight forwarding services for over 120 years.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Locations: Abuja & Lagos
Employment Type: Full-time

About the Role

• Taking inbound calls on behalf of a leading telecommunications provider (approximately 20 - 40 a day)
• Assisting customers with any technical problems or billing queries they may have, in an attentive and empathetic manner
• You will navigate through multiple systems whilst talking to the customer, so multitasking is key for this role
• You will sometimes have to deal with difficult or unhappy customers, it is important you handle the call with empathy and remain calm

Requirements
This is what we need from you?

• A background in customer service, retail, hospitality or similar (Preferable not mandatory)
• Enthusiasm, drive and motivation
• Computer literate
• A great communicator
• A want and desire to become an accomplished customer service professional for a career from Yarkam.

Benefits

• Casual dress
• Company events
• Company pension
• Employee discount
• Gym membership
• Private dental insurance
• Private medical insurance
• Referral programme
• Wellness programmes
• Work visa support (We will provide all the documentation and financial support to successful candidates since the role can't be performed remotely).

Method of Application
Interested and qualified candidates should forward their CV to: hr@yarkam.com using the Job position as the subject of the email.

Note: We look forward to speaking with you soon and welcoming you to the Yarkam family.