Customer Service Representative / Office Administrator Job in Lagos

A reputable company is recruiting to fill the position below:

Job Position: Customer Service Representative / Office Administrator
Job Location: Ikorodu, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and personable Customer Service Representative/Office Administrator to manage daily operations and create a welcoming experience for our clients at a coworking space. The ideal candidate will serve as the primary contact for clients, handle administrative duties, and ensure a seamless office environment.

Job Description

• The Customer Service Representative/Office Administrator will handle front desk operations, address client inquiries, manage bookings, oversee office supplies, and support a positive and efficient workspace. This role is ideal for someone with excellent customer service skills and strong organizational abilities.

Key Responsibilities

• Welcome clients and visitors warmly, providing information on available services and options.
• Respond to inquiries via phone, email, and social media channels.
• Help organize events, networking sessions, and workshops within the coworking space.
• Process payments, issue invoices, and keep track of daily financial transactions.
• Assist clients with memberships and bookings, ensuring a smooth process.
• Handle customer complaints professionally and escalate issues when necessary.
• Maintain and monitor office supplies; keep workspace areas organized and stocked.
• Conduct regular inspections of the facility, report maintenance needs, and coordinate repairs.
• Assist the marketing team with content updates, social media posts, and community engagement activities.

Educational Qualifications

• Bachelor’s Degree or diploma in Business Administration, Hospitality Management, or a related field is preferred.
• Professional certification in customer service or office administration is a plus.

Experience:

• Minimum of 1-2 years in customer service, front office, or administrative roles.
• Experience in coworking spaces, shared offices, or hospitality environments is a plus.

Requirements:

• Strong time-management skills and flexibility to adapt to a dynamic environment.
• Willingness to work occasional evenings or weekends for events or special projects.
• Basic knowledge of accounting or invoicing processes is an advantage.
• Familiarity with Lagos and the Ikorodu area is beneficial.

Required Skills and Competencies:

• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in office software (e.g., Microsoft Office, Google Workspace) and familiarity with CRM or booking software.
• Effective written and verbal communication skills.
• Strong problem-solving skills and the ability to work independently.
• High attention to detail and commitment to maintaining a professional workspace.

Remuneration

• Competitive monthly salary based on experience and qualifications.
• Additional benefits may include access to workspace facilities, performance bonuses, and networking opportunities.

Method of Application
Interested and qualified candidates should send their Applications to: corporaterecruiter2024@gmail.com using the Job Position as the subject of the mail.