Customer Service Representative (Outbound) Job at Mwanga Limited

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Outbound)

Job Location: Maryland, Lagos
Employment Type: Full-time (Fully Onsite)
Job Type: 3-Month Contract

Job Description

• We are seeking proactive and articulate individuals to join our team as Customer Service Representatives (Outbound) for a 3-month project.
• The successful candidates will be responsible for placing outbound calls to customers to conduct surveys, collect feedback, and accurately record responses.
• This role requires strong communication skills, attention to detail, and the ability to engage professionally with a diverse audience.

Responsibilities

• Make outbound calls to customers to conduct surveys as assigned.
• Accurately record and report responses in the designated system.
• Adhere to daily calling targets and project timelines.
• Maintain professionalism and confidentiality on all calls.
• Escalate any challenges or feedback from respondents as required.

Requirements

• Minimum of OND / HND / B.Sc. qualification.
• Excellent verbal communication and interpersonal skills.
• Previous experience in a call center, customer service, or telemarketing role is an added advantage.
• Fluency in Yoruba is a strong advantage.
• Strong attention to detail and accuracy in data entry.
• Must be available forimmediate resumption (November 17, 2025).
• Proximity to Maryland, Lagos is a plus.

Benefits

• Salary: N100,000 (net) per month
• Opportunity to gain hands-on experience on a high-impact project.
• Work in a dynamic and supportive environment.