Customer Service Representative Recruitment at Focuslync

Focuslync Business Development - We provide business solutions that can help you take your business from where it is now to where you want it to be. We render business enhancement services. We offer stand-alone and collective business enhancement services to our clients.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• 2-10 years of work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N40,000 - N90,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: cv.jobberoutposting@gmail.com using the Job Title as the subject of the email.