Customer Service Representative Recruitment at UHR Consult Limited

UHR Consult Limited - Our client is currently recruiting suitably qualified candidates to join its workforce in the position below:

Job Position: Customer Service Representative
Job Location: Kado, Abuja (FCT)
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

Job Overview and Duties

• Knowing our products inside and out so that you can answer questions.
• Processing orders and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, OND, HND, general Education Degree, or equivalent.
• Proven customer support experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV in PDF format to: joy@uhrconsult.org using the Job position as the subject of the mail.

Note: Experience in the Pharmaceutical industry is an added advantage.