Customer Service Representative (Team Member) Job at Filmhouse Cinemas Limited

Filmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of: Cinema operations, management of sites, Ownership of sites, Consultancy for cinema development, Design Fit-out; Cinema project management, Film Distribution: Rights Acquisition, Booking into cinemas, and content development.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Team Member)

Job Location: Lekki - Epe Expressway, Lagos
Job type: Full-time

Job Description
Essential duties and key responsibilities include the following and other duties as may be assigned:

• Selling box office tickets, responding to queries reservations and sales.
• Monitoring and maintaining cash flow, ensuring that there are no shortages.
• Attend and participate in training sessions as required by managers and HR.
• Contribute to increasing concession revenues.
• Ensuring that guests are well guided to entrance and exit into the cinema.
• Monitoring and maintaining guest flow, ensuring that there are no obstructions to guest cinematic experience.
• Participating in briefings and other meetings as requested by the cinema manager.
• Responsible in the arrangement and cleaning of designated areas.

Qualifications

• The right candidate must have a minimum of OND from a recognized institution.
• Excellent customer skill.
• Must be a good team player with excellent ability to multi-tasking and able to adapt to varying situations.

Other Requirements:

• Job knowledge
• Personal Credibility
• Planning and Organizational Skills
• Customer Relation Skills
• Negotiation & Networking Skills
• Communication Skills
• Analytical skills