Customer Service Sales Engineer Job at Buhler

Buhler is the global specialist and technology partner in the supply of plants and services for processing grains and food, consumer foods as well as for manufacturing advanced materials.

We are recruiting to fill the position below:

Job Position: Customer Service Sales Engineer

Job Location: Ikeja, Lagos
Employment type: Permanent
Start: Immediately

Job Description

• We are looking for a skilled and highly motivated Engineer to join our team as Customer Service Sales Engineer. 
• This position will be responsible to develop new client relationships and business for spare parts, retrofits, and single machine products to customers in in Nigeria.

Tasks

• Prepare and implement action plans, schedules to increase business activities in the assigned territory.
• Establish, manage, and maintain current client and potential client relationships.
• Align and complement market activities together with existing Area Sales/Service Manager.
• Identify sales prospects and develop the accounts.
• Gather and develop service opportunities and report the field activity to the Supervisor.
• Follow up on new leads and referrals resulting from field activity.
• Ensures that client data in CRM is up to date.
• Prepare presentations and proposals.
• Identify, handle, and resolve customer complaints/concerns.
• Participate in marketing events such as seminars and exhibitions.
• Prepare quotations and generate sales leads for equipment/plant business.
• Achieve sales targets of the company in the market territory.
• Regular forecast on customer service sales reporting.

Required Qualifications

• Bachelor's Degree in Engineering.
• Minimum 5 years of working experience in Grains and Food processing industry, or similar.
• Fluent communication skill in English & French languages; knowledge in Arabic language would be an added advantage.
• Ability to conduct sales conversations and contract negotiations.
• Willingness to travel.
• Preferred qualifications
• PSSR experience is an advantage.
• Deep knowledge of Grains and Food processing.
• Knowledge of sales and customer relationship management.
• Has the ability to develop technical/technological ideal solutions with and for the customers.
• Has a command of presentation and negotiation techniques.
• Problem-solving and decision-making skills.
• Good written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
• Proven ability to work in a matrix organization.

Benefits

• International & successful company with sustainable prospects for the future.
• Wide technically & modern environment with interesting challenges.
• Professional environment with an open communication culture.
• Exciting Training and Development opportunities.
• Great & dynamic work environment.