Customer Service Specialist Job at Furex Technologies

Furex Technologies is a financial payment solution company duly registered under the Federal Laws of the Republic of Nigeria with registration no RC NO. 1820542 with the aim to create solution to everyday financial problems in cryptocurrency and blockchain technology and creating opportunities for finance independence in the society locally and globally.

We are recruiting to fill the position below:

Job Position: Customer Service Specialist

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking to hire a confident, vibrant and young individual with strong empathy skills.
• Have you successfully turned a difficult customer to a happy one? Are you result driven with a problem-solving mindset? Do you pay keen attention to details and love to work well with numbers?
• Can you work on a rotational shift schedule that would afford you more flexible time options and do you reside within Lekki - Ajah Axis?
• We'd love to talk with you!

Key Responsibilities

• Handling customers’ needs and rendering quality service in a timely manner.
• Answering questions about the company's products and services.
• Providing proactive customer outreach and delivering information about the company's offerings.
• Handling customer complaints professionally and proffer solutions that address their needs.
• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data.
• Reconciling payments to ensure the accounting system reflects the correct transactions.
• Ensure Customers get Timely Response to all Enquiries and solicit feedback on services rendered for better and continuous improvement.
• Generate and Manage Reports.

Primary Qualifications

• OND / HND / B.Sc in Accounting or other business-related field
• 1 - 2 years experience in customer service role or related
• Experience working in a fast-paced environment handling multiple priorities and constituents.
• Great communication skills
• Good with Arithmetic
• Smart and Proactive.

Method of Application
Interested and qualified candidates should send their Resume to: hr@myfurex.co using the Job position as the subject of the email.