Customer Service Supervisor Job at Red Star Express

Red Star Express Plc provides a portfolio of full logistic solutions which includes, but not limited to International and Domestic express delivery, Freight Forwarding, Integrated Logistics Solutions, Information and Document Management Solutions, Warehousing and E-commerce Solutions.

We are recruiting to fill the position of:

Job Position: Customer Service Supervisor

Job Reference Code: CS-SUPV-7-2022
Job Location: Lagos
Department: International Operations

Tasks & Responsibilities    

• Deal directly with customers either by telephone, electronically or face to face
• Computer literacy
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Communicate and coordinate with internal departments.

Educational Qualification

• B.Sc / HND in any field.

Person Requirements:

• Good interpersonal skills
• Good communication skills - verbal and written
• Listening skills
• Attention to detail and accuracy
• Have a customer service orientation
• Be able to take initiative
• Good level of stress tolerance
• Age: Maximum 30 years.
• Experience: Relevant experience may be an added advantage.